Terms of Service

1. General Terms

Welcome to NETKO Solution. These terms of use ("Terms") govern the use of our website, applications and services.

NETKO Solution ("We", "Company") specializes in software development, mobile applications and IT solutions.

2. Acceptance of Terms

2.1 Agreement to Use

By accessing and using our services, you confirm that:

• You have read and understood these terms
• You agree to comply with the terms and conditions
• You have legal capacity to enter into this agreement
• You are at least 18 years old or have guardian consent

2.2 Changes to Terms

We reserve the right to change or update these terms at any time. All changes will take effect immediately upon posting on the website.

Continued use of services after changes means you accept the new terms.

3. Services Provided

3.1 Service Scope

NETKO provides the following main services:

• Web and mobile application development
• UI/UX design
• Cloud and DevOps services
• Technology consulting
• Software development outsourcing
• Maintenance and technical support

3.2 Service Quality

We commit to providing high-quality services according to industry standards. However, we do not guarantee that services will always operate without errors or interruptions.

3.3 Availability

We strive to maintain 24/7 service, but may temporarily suspend for maintenance, upgrades or technical troubleshooting.

4. User Obligations

4.1 Legal Use

You commit to use services legally and not:

• Violate Vietnamese or international law
• Infringe third party intellectual property rights
• Distribute malicious content, viruses or malware
• Spam or send unwanted emails
• Hack or sabotage systems
• Illegally collect other users' information

4.2 Account Security

You are responsible for:

• Keeping login information confidential
• Immediately notifying when account breach detected
• Using strong passwords and updating regularly
• Not sharing account with others

4.3 User Generated Content

You are responsible for all content you post, including accuracy, legality and non-infringement of third party rights.

5. Intellectual Property

5.1 NETKO Rights

All website content, including text, images, logos, design, source code are owned by NETKO or licensed for legal use.

5.2 Usage Limitations

You are allowed to:

• View and use content for personal purposes
• Share links to public content
• Print content for personal use

You are NOT allowed to:

• Copy, distribute content for commercial purposes
• Modify, create derivative works
• Use logos, brands without permission
• Reverse engineer software products

5.3 Client Project Rights

For projects developed for clients, intellectual property rights will be specified in separate service contracts.

6. Limitation of Liability

6.1 No Warranty

Services are provided "as is" and "as available". We make no warranties about:

• Accuracy, completeness of information
• Continuity, uninterrupted service
• Ability to meet your specific needs
• Absolute security

6.2 Compensation Limit

In all cases, NETKO's total liability shall not exceed the amount you paid for services in the last 12 months.

6.3 Liability Exclusions

We are not responsible for:

• Indirect, consequential damages
• Loss of data, profits
• Business interruption
• Third party actions
• Force majeure events

7. Service Termination

7.1 Termination by User

You can:

• Stop using services at any time
• Cancel account through settings or contact support
• Request deletion of personal data (subject to law)

7.2 Termination by NETKO

We may suspend or terminate services when:

• You violate terms of use
• Suspected illegal activity
• Non-payment on time (for paid services)
• Upon request from law enforcement
• Discontinuing service (30 days notice)

7.3 Termination Consequences

When services are terminated:

• Your access will be revoked
• Data may be deleted after retention period
• Payment obligations remain in effect
• Intellectual property terms remain in effect

8. Contact Information

If you have questions about these terms or need support, please contact us: